You can write to us at the address below:
The Leaf Label Ltd
3 Feast Field,
Horsforth,
West Yorkshire,
LS18 4TJ,
UK.
Terms & Conditions
The Leaf Label (‘we’) are committed to protecting and respecting your privacy.
This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any data including personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting websites operated by us or using our services you are accepting and consenting to the practices described in this policy.
For the purpose of the Data Protection Act 1998 (the Act), the data controller is The Leaf Label Ltd. of 3 Feast Field, Leeds, UK, LS18 4TJ
Information we may collect from you
We may collect and process the following data about you:
Information you give us
You may give us information about you by filling in forms on sites operated by us (our sites) or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, subscribe to our service, search for a product, place an order on our site, [participate in discussion boards or other social media functions on our site], [enter a competition, promotion or survey], and when you report a problem with our site. The information you give us may include your name, shipping address, e-mail address and phone number. We will not have access to your financial and credit card information but this will be collected and held securely by our selected payment processor.
Information we collect about you
With regard to each of your visits to our sites we may automatically collect the following information:
- technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
- information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
Information we receive from other sources
We may receive information about you if you use any of the other websites we operate or the other services we provide. In this case we will have informed you when we collected that data that it may be shared internally and combined with data collected on this site. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, [advertising networks], analytics providers, search information providers, credit reference agencies) and may receive information about you from them.
Cookies
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie policy
Uses made of the information
We use information held about you in the following ways:
Information you give to us
We will use this information:
- to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
- to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
- to notify you about changes to our service;
- to ensure that content from our site is presented in the most effective manner for you and for your computer.
Information we collect about you
We will use this information:
- to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
- to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
- to allow you to participate in interactive features of our service, when you choose to do so;
- as part of our efforts to keep our site safe and secure;
- to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you.
- to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
Information we receive from other sources
We may combine this information with information you give to us and information we collect about you. We may us this information and the combined information for the purposes set out above (depending on the types of information we receive).
Disclosure of your information
We may share your personal information with any member of our group, which means any of our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
We may share your information with selected third parties including:
- Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.
- Third party organisations (such as retailers and distributors) that may require the data for their business purposes. We do not disclose information about identifiable individuals to such organisations, but we may provide them with aggregate information about our users.
Analytics and search engine providers that assist us in the improvement and optimisation of our site.
We may disclose your personal information to third parties:
- In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets. – If The Leaf Label Ltd or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
- If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of The Leaf Label Ltd, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
Where we store your personal data
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. The Leaf Label Ltd. will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
All information you provide to us is stored on our secure servers. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Your Rights
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at contact@theleaflabel.com
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Access to information
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act.
Changes to our Privacy Policy
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our privacy policy.
Contact
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to The Leaf Label Ltd., 3 Feast Field, Leeds, UK, LS18 4TJ / contact@theleaflabel.com
MAILING LISTS & EMAIL COMMUNICATION
We host email lists for the use of email marketing communications for our Labels and Artists, via Brevo. These lists are built through direct, opted-in email sign-ups via Label and Artist websites and platforms, and via product purchases via Bandcamp where permission is given by the purchaser.
We may use email information in line with advertising platforms in order to tailor advertising communications about the Label or Leaf Artists only to specific profiles, and only where an email address has been provided in order to receive information about that Label or Artist specifically. We will, on occasion, send emails dedicated to specific Artists to their respective Label mailing list.
We include Unsubscribe and Preference Review options on all our email marketing as standard, and you are free to update or remove your information from our databases at any time via these methods.
Please support independent labels and artists by buying music directly. You can order most Leaf releases directly from our online store (even stuff that’s long unavailable anywhere else), at great prices. More money from your purchases here will get back to the artists themselves than from any other source. There are also lots of Leaf items at bargain prices. You can also purchase downloads of most of the catalogue and listen to audio samples.
All vinyl releases are available with a free digital download of the same release.
Not everything in the Leaf catalogue is in the shop yet, so if you can’t find what you’re looking for, try Discogs or our eBay storefront.
Follow your nose while you explore this site – we hope you’ll find something new and unexpected.
Postage
We use Royal Mail for both domestic and international shipments.
We always recommend grouping your items as this is the more eco-conscious way to ship by consolidating your products into one package, minimising environmental impact by reducing packaging waste and optimising shipping efficiency. This sustainable approach lowers carbon emissions from sea, air, and road transportation, contributing to a healthier planet.
Your postage will be calculated based on the region you are in and the size/weight of the items in your order.
UK Postage
For UK orders we use the untracked Royal Mail 48 CRL service. Please ensure you add the correct email address/mobile telephone number so you can be contacted about your shipment.
For small shipments that will be sent as standard letters, we use the Royal Mail 2nd Class BPL service.
For shipments over 2kg, we use the UPS Express Saver service, which is tracked. Tracking information will be supplied with your shipping notification. Or you can write to request this information.
International Couriered Shipping
For International orders, we use Royal Mail International Business Parcels (DG4/DE4). Once customs have been cleared, Royal Mail will pass on to the relevant national courier.
For shipments over 2kg, where possible, we use the UPS Express Saver service, which is tracked. Tracking information will be supplied with your shipping notification. Or you can write to request this information.
UK Taxes and Fees.
The Leaf Label Ltd. is a VAT registered company, and therefore are responsible for collecting our own taxes on all items. For this reason Bandcamp will add local sales fees where applicable.
Discogs and eBay include VAT within the final price.
International Import Taxes + Fees
EU
All items ordered to EU territories through both the Leaf Bandcamp, Discogs and eBay stores have an International One Stop Shop (IOSS) number applied by the store. You will not be charged additional tax at checkout.
Australia, Canada, New Zealand, Norway + Switzerland
All items ordered through the Leaf Bandcamp store to these territories also have the relevant Tax ID applied by Bandcamp. You will not be charged additional tax at checkout, or on receipt.
Discogs orders to Australia + New Zealand will not be charged import taxat checkout, or on receipt.
eBay orders to Australia will not be charged import tax at checkout, or on receipt.
US
All orders to the US under the value of $800 are exempt from import taxes.
All Other Territories
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On Bandcamp, Tax amounts for all items are calculated based on the minimum asking price. If the “pay what you want” setting is enabled for a release on your page, for tax purposes, any additional fan contribution paid above the minimum price is considered a “gratuity.” For this reason, they are not subject to marketplace taxes.
Delivery Times
All orders are shipped from our office in the UK unless otherwise stated. All orders will be dispatched within 3 working days. We do not ship on UK public holidays.
In some cases there may be unforeseen delays, in this case, we try to contact you with an update to the order.
We may choose to use a different shipping partner for your package. If we do this it will be an equivalent service.
UK
Royal Mail 48 (Economy) 2-3 days
2nd Class BPL – 1-3 days
UPS Standard/equivalent courier for large / heavier items. Expected delivery time 1–5 days.
Europe
International Air Mail or UPS for large / heavier items. Expected delivery time 10-15 days. If you have not received your parcel after 28 days, please get in touch.
UPS Express Saver for large / heavier items. Expected delivery time 1–3 days.
USA + Rest of World
International Air Mail or appropriate courier company for large / heavier items. Expected delivery time 7–28 days.
UPS Express Saver for large / heavier items. Expected delivery time 1–3 days.
Pre-orders
We ship pre-orders with the aim so they are with you for the day of release. This is generally the Wednesday / Thursday before the release date, but this can be subject to variations in shipping times, so is not guaranteed.
We provide estimates of shipping dates on the product pages and in the checkout.
Please note, If you order a pre-order item, with an item that is currently mailing out as normal they will be shipped together on the release date of the pre-order. If you wish to avoid this, please order the two items separately.
Release dates sometimes change, often due to issues with manufacturing or distribution. If we receive notification from the manufacturers that this is the case, we will keep you updated.
Payment is taken for pre-orders immediately, but you are welcome to cancel your pre-order at any time before it ships. Get in touch with contact@theleaflabel.com to arrange this.
Returns
We offer a returns policy on all physical items returned in sellable condition within 14 days. Contact us through our website contact page or email us at contact@theleaflabel.com
Please do not return items to us without contacting us first, or we will not be able to trace where it has comefrom on arrival to us.
Please note we cannot accept returns of digital products.
Damages
If your order arrives in an unsatisfactory condition, please get straight in touch at contact@theleaflabel.com
We will do our best to replace any faulty item free of charge. Get in contact explaining what the problem is and we will promptly get back to you. In some cases, this may be a partial replacement (sleeves etc.) We may require you to return the faulty item(s) or send us other evidence of the issue. You will be reimbursed for any return postage. Please do not return faulty or damaged items to us without contacting us first.
Missing Packages
Unfortunately, there can be delays in the post that are beyond our control, particularly when shipping outside the UK. We apologise sincerely for any inconvenience this may cause.
We ask that you allow up to 14 days for UK customers and 28 days for those outside of the UK, from the date of dispatch, before we assume an item has been lost in the post. If your order has not arrived by then please do let us know by letting us know at contact@theleaflabel.com
We will also be sure to notify you if your order is returned to us for any reason.
Contact Us
If you require further information or assistance then please get in touch at contact@theleaflabel.com